Shipping policy

Processing time

In-stock items are normally dispatched within 1–5 business days from Larnaca, Cyprus. Business days are Monday–Friday, excluding public holidays.

Available-to-order items

Certain pieces may be available to order even when they are not currently in stock. These products are clearly marked “Available to order” on the product page.

Available-to-order items are normally dispatched within 7–10 business days from the date of purchase. This is the processing time before dispatch and does not include delivery time.

Once dispatched, the standard delivery times for your selected shipping method and destination apply.

If an order contains both in-stock and available-to-order items, the order will normally be dispatched together once all items are ready.

Order cut-off

Orders placed after 12:00 (EET) are processed from the next business day.

Cyprus (Local)

  • Store Pickup — FREE
    Collect from our shop in Larnaca. We’ll email you when your order is ready for collection.

  • Pickup Point / Courier Office — FREE
    Delivery to your chosen courier point in 2–3 business days after dispatch.

  • Home / Business Delivery — €3
    Door-to-door delivery in 2–5 business days after dispatch. Remote areas may take longer.

Tracking: A tracking number is provided for courier shipments.

European Shipping

  • Economy Post — €14.99
    Delivered by your local postal service. Estimated transit times after dispatch:
    EU: 5–10 business days • UK: 7–12 business days
    Tracking availability depends on the destination postal service.

Customs & Duties

Orders shipped within the European Union are not subject to import duties.

Orders shipped to non-EU European countries, such as the United Kingdom, Norway or Switzerland, may be subject to customs fees, taxes or import duties determined by the destination country. These charges are the buyer’s responsibility.

Shipping Notes

  • Address accuracy: Please double-check your delivery address, including postcode and phone number.

  • Undeliverable parcels: If a parcel is returned to us due to an incorrect address, failed delivery or non-collection, additional shipping or return costs incurred may apply. These costs will be deducted from the refund amount. In such cases, reshipping can be arranged upon request.

  • Lost / delayed parcels: If your order hasn’t arrived within the applicable timeframes above, contact us at joakimjewellery@gmail.com with your order number.

  • Holiday periods: Processing and transit times may take longer during public holidays and peak seasons.

Questions?

Email joakimjewellery@gmail.com or call +357 24 654394 with your order number — we’re here to help.